FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER BE PROCESSED?
All orders are handled and shipped out from our warehouse. Please allow for extra time for your order to be processed during holiday seasons.
We process orders between Monday to Friday. Please allow for up to 4 - 10 business days for you to receive your order.
WHICH SHIPPING CARRIERS DO YOU USE?
For United States, orders may be delivered by USPS Postal Service or UPS or E-Packet.
Other countries include:
Canada - Canada Post
UK - Royal Mail
Australia - Australia Post
We will try our best to choose the fastest logistics and deliver the products to you.
HOW DO I GET FREE SHIPPING?
There is no minimum order amount for FREE worldwide shipping. All orders quality for free shipping!
HOW DO I TRACK MY ORDER?
We will send you an email containing your tracking information as soon as your order has shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number within 1-3 days after processing your order.
You can also track your package by searching for the logistics number on our website.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We only accept Paypal payments for the time being.We do not accept personal checks, money orders, direct bank transfers or debit card payments.
HOW SECURE IS THE ORDER FORM?
All personal information including credit card data is processed securely through a 256-bit SSL secured web page. Your information is encrypted and sent directly to the credit card providers' network where the transaction is authorized and approved. Your credit card information will not be stored on our servers.
HOW DO I CHANGE OR CANCEL AN ORDER?
If for any reason you wish to cancel your order, please do so within 24 hours after your order has been placed. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.
Please note that any orders that have already been packed or shipped cannot be cancelled.
HOW DO I CHANGE AN ORDER?
If you need to change the personal details of your order, please fill out the contact form. We can change your email address, name, and shipping address if there is a typo mistake.
HOW DO I RETURN AN ITEM?
If you are unsatisfied with your order and wish to return it, please contact us within 30 days from your order delivery date. Refunds after 30 days will not be accepted. Please fill out this form to submit your refund request. Each return will be manually processed by our customer service team and you will be notified if the return is approved.
Please note all returns must be in the original condition with packaging intact.
WILL I HAVE TO PAY THE SHIPPING FEE FOR RETURN ORDERS?
Because our products are free shipping, the return shipping costs need to be paid by the customer.
WHAT IF THE ITEM ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?
Please contact our customer service team within 30 days of the order delivery date. To process a refund request, you must send us a photo or video of the defective product. We will process all claims as soon as possible to ensure that you are satisfied with the service.
HOW LONG DOES THE RETURNS PROCESS TAKE?
Due to the large amount of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account.